Springfield News-Sun FAQs

For assistance with our digital products and how to use them, click here for a list of how-to articles and videos.

Advertising

Classified Advertising: 937-610-7301

Digital & Print: 888-802-6964 or our Cox First Media page.

Employment Advertising: Our Cox First Media page or 937-610-7482. You may also email us at CoxOhioRecruitment@coxinc.com

Obituaries: 937-610-7309

Real Estate Advertising: https://www.daytondailynews.com/homes/ or 937-610-7550

Legal Advertising: Email legals.legals@coxinc.com or phone 937-610-7320. You may also fax to 937-610-7303

Customer Service & New Subscriptions:

1 (800) 441-6397 or email at Customer Care

Hours: Monday – Friday 6:30am – 4:00pm,

Saturday & Holidays 7:30am – 11:30am

Sunday 8:00am-12:00pm

Editorial / Newsroom

News articles or photos call 937-225-2212

Automotive News & Sales: Wheels@coxohio.com or 937-610-7325

Breaking News Desk: BNT@Coxinc.com

Business: newssun@coxinc.com

Sports: COPSports@coxinc.com

General news submissions: newssun@coxinc.com

Newsroom staff members: Find a reporter or editor

Why should I advertise in the newspaper?

The Springfield News-Sun is the top media company in the area with marketing solutions that solve your unique business needs. The Springfield News-Sun experts can grow your business by helping you get noticed by your target audience, be found where consumers are searching, and convert prospects.

How do I place an obituary?

Please call 937-610-7309 or visit our Obituaries page.

How do I place a wedding or anniversary announcement?

Please visit our classifieds page.

How can I place a digital ad?

If you would like to place an ad on our website, springfieldnewssun.com, please visit our Cox First Media page. or call (888)802-6964

How can I place a print ad?

Please visit our Cox First Media page. or call (888)802-6964

How can I place a classified ad?

Please visit classifieds or call us at (937) 610-7301. You can also send an email to COH.Classified@coxinc.com.

How will I be billed for my subscription?

If you sign up for Autopay, our convenient automatic payment method, you will be charged prior to the end of each subscription term until you notify us to cancel.

You will not receive a paper or electronic bill. The only notice you receive is if you are not on auto-renewal and it will come at the end of your current subscription period, which you can pay by mailing in a payment using the provided envelope, or contacting us at 800-441-6397 or Customer Care.

What payment methods can I use?

You can pay for your subscription via one-time credit card or bank draft payment, or Autopay (our convenient automatic payment method).

You can manage payments online by going to our secure self-service site My Account or can sign up for Auto Pay by clicking here.

What is autopay?

AutoPay is a convenient automatic payment from your credit/debit card or checking account.

We will deduct the noted subscription rate (and renewals) at the end of each subscription period until you notify us to cancel. Click here to sign up for autopay. to sign up.

If you have questions, you can email Customer Care or call Customer Care at 800-441-6397.

How do I set up my account for autopay?

By agreeing to AutoPay you’ll be charged each month until you cancel your subscription. Visit our secure site https://myaccount.springfieldnewssun.com/ns/home to update your payment information. You may be prompted to log in to your account if you have not done so already. Once there, you will be able to input and save credit card information. Make sure to check the box titled “Simplify With AutoPay” and agree to the terms and conditions.

How can I leave a tip for my carrier?

Visit our secure site My Account to make a payment, update payment information or pay a tip to your carrier. You can also call customer service who can take the tip payment (800-441-6397).

How do I cancel my subscription or request a refund?

To request a cancellation or refund of your digital, epaper, or print subscription, please contact a Customer Care representative at 800-441-6397.

We accept cancellations by phone only so we can hear more about your reasons for discontinuing your subscription; your feedback is very important to us and we appreciate your support of The Springfield News-Sun journalists.

I just subscribed online but I’m not getting access to the ePaper or springfieldnewssun.com. What should I do?

If you are having difficulty accessing content, first make sure that you are logged in. If you are, log out and log in again and this should resolve the issue. If that doesn’t resolve the issue, please clear your browser(s) cookies or cache – typically found in your web browser Settings menu and under Privacy.

To find additional guides to do this yourself, please search “clearing cookies” or “clearing cache” for your browser.

You do not need to clear your browser history. If you’re still having trouble, please contact us at 800-441-6397 or Customer Care.

Why can’t I read a story on springfieldnewssun.com without having a subscription?

Unlimited access to The Springfield News-Sun in-depth coverage on springfieldnewssun.com is reserved for our subscribers who fund and support the work of our journalists who work very hard to get you the real facts and the full story.

The expenses associated with producing in-depth, quality news coverage are significant and it is necessary to charge for unlimited digital access just as it is for our printed newspaper. We encourage you to begin your subscription to support our mission and receive unlimited access to our journalism on springfieldnewssun.com and other products.

You can start your subscription with unlimited digital access at Subscribe.

I just purchased a new subscription. How do I activate access to my digital products?

Go to My Account.

Under the ‘Already a Subscriber?’ black box, click the blue activate button.

Enter your email address and a password and click activate. You will enter your last name and either your ZIP code, phone number, order confirmation or account number. Click submit and begin your digital access.

Be sure to make note of your username and password so you can use this information to log in to springfieldnewssun.com to access our complete coverage.

When will I be able to access content on springfieldnewssun.com and the ePaper?

If you purchased online, the content is available to you immediately. If you spoke to someone in Sales or Customer Care to start your subscription, there is typically a one-day delay for the account information to sync. In that case, you should be able to access your content the next day.

You will receive a welcome email that walks you through the steps to activate and access your digital products.

If I don’t want to subscribe, can I still read the Springfield News-Sun for free?

Everyone will have access to a limited number of articles, but to read the in-depth articles and have unlimited access to all news stories, you must be a paid digital or print newspaper subscriber.

What website browsers support springfieldnewssun.com?

We currently support Chrome, Microsoft Edge, Safari and Firefox. In order to ensure the best reading experience, current versions plus one back are supported.

How do I navigate your website to find something I saw in your print edition?

There are multiple ways for you to find what you’re looking for. At the top of each page, you’ll see a navigation bar that will help you find different categories of content. You can also click on the search button (magnifying glass) at the top of each page.

If I’m a print subscriber, how can I access stories on springfieldnewssun.com?

By being a paid subscriber, you have access to the daily ePaper that you can read on a computer, tablet or cell phone and share with 4 others and you have unlimited access to springfieldnewssun.com.

Simply register your subscription by visiting My Account.

Under the ‘Already a Subscriber?’ black box, click the blue activate button. Enter your email address and a password and click activate. You will enter your last name and either your ZIP code, phone number, order confirmation or account number. Click submit and begin your digital access.

Be sure to make note of your username and password so you can use this information to log in to springfieldnewssun.com to access our complete coverage.

If I get home delivery of the newspaper, can I also access it online?

Print subscribers have unlimited digital access to our online edition. The Springfield News-Sun is also delivered via email to your inbox seven days a week by 6 a.m. It is a convenient way to read the newspaper on all of your digital devices.

If you are not receiving the daily ePaper email link, please check your spam folder and make sure to mark us as not spam. You can also check which newsletters you are subscribed to by clicking here.

If you still are not receiving the email, please contact us at 800-441-6397 or email us at Customer Care.

How do I update my email address?

Click here to go to your account profile and go to the Change Password section.

How do I add/remove print from my subscription?

To add or remove print from an existing subscription please call us at 1-800-441-6397.

Can I access my digital subscription on more than one computer, smart phone or tablet?

Yes, the Springfield News-Sun ePaper can be accessed on any device. Remember to log-in, if not already, to ensure you get the full subscriber experience.

Can I share my subscription?

Currently, up to 4 additional email addresses can be registered per digital or print subscription.

How can I sign up for newsletters to be emailed to me?

Go to My Account preferences, or click here to manage newsletter subscriptions.

How do I access the ePaper?

You can access it directly at our epaper page. The ePaper is delivered via email to your inbox seven days a week by 6 a.m. It is a convenient way to read the newspaper on all your digital devices. If you’re not receiving the daily ePaper email link, check your spam folder and mark us as not spam. If you’re a subscriber, you already have full access.

What is The Springfield News-Sun ePaper?

The ePaper is a digital replica of the printed newspaper. It is emailed to subscribers every morning by 6 a.m. so you can continue to stay informed wherever you are. The ePaper is also available to subscribers by visiting springfieldnewssun.com.

How do I recover my password?

If you forgot your password, click the “Forgot Your Password?” link on any login page and enter the email address associated with your account. You will receive an email notification with a link to reset your password.

I can’t login. What do I do?

If you’re unable to login because of an issue with your password, follow the instructions above - “How do I recover my password”.

If you’re experiencing other issues with logging in, please contact Customer Care at Customer Care or 800-441-6397.

Why am I being asked to login to the ePaper?

The ePaper is a subscriber-only product, which will require you to login to your account. Go to epaper page to login.

I can’t find the link to the ePaper, where is it located?

You can find the epaper link under the My Profile menu on the top right corner of springfieldnewssun.com (to the right of the search bar). You can also get to the epaper directly by clicking on the daily email if you have signed up to receive it.

How do I manage my newsletters? I want to unsubscribe from one I am currently receiving or sign up to receive a new one.

You can sign up for new newsletters, or opt out of ones you currently receive, by visiting My Account. Login to your account and click the checkboxes under each newsletter tile to manage your sign-ups.

I have more than one device. Can I access my digital subscription on more than one computer, smartphone or tablet?

Yes, you can access the ePaper and springfieldnewssun.com on all compatible computers, smartphones and tablets. Remember to login to your account on each device to ensure you get the full subscriber experience.

Does the ePaper update throughout the day?

The ePaper is a replica of the daily print edition. Occasionally, we may publish sections or editions later in the day based on breaking news events, otherwise it is not updated until the next morning’s edition.

My ePaper loads slowly or not at all. What do I do?

Please clear your browser(s) cookies/cache (this is usually in the “Settings” menu and under - “Privacy”. To find additional guides to do this yourself, please search “clearing cookies” or “clearing cache” for your browser.

You do not need to clear your browser history. You can also try testing the ePaper on another browser by logging on to epaper page.

If you’re still having trouble, please contact us at 800-441-6397 or Customer Care.

Why do I need to update my browser (Firefox, Chrome, Edge)?

For better performance and browser security, it is recommended that you always check/update your browser(s) on your device(s) from time-to-time or when your device prompts you for any system software updates.

What operating systems (Apple, Mac, Android, Kindle and Windows) are currently supported?

Current operating systems supported are:

How far back does your digital archive go?

At this time, digital back issues are available online for roughly the last 2 1/2 years.

Can I save a copy of the ePaper to view later?

Yes. You can tap “Download” on the ePaper iPhone/IPad app to save it later. For iPad, click on the download link at the bottom of the page. For other devices, access the ePaper within your web-browser, click or tap on the download icon (arrow pointing down) located on the upper right, directly above the epaper and then choose “Select All” in the pop-up box that appears, then click “Download”. It will save as a PDF (You’ll see the message “Your PDF is being prepared. Please Wait”).

When the PDF is ready, click on the Blue Link to open your downloaded ePaper. You can then save it for later by clicking on the icon on the upper right to save it as a PDF file for later reading.

Can I share stories?

Yes.

You can select the “Share” button on the page’s top toolbar or the three share buttons on story-level pages. You can share by email, Facebook and Twitter.

How can I read the ePaper offline?

If you are going to be in an area where you will not have internet access or want to save a story to read later, click “Download” and save the entire paper as a PDF.

How do I find content? How can I print the ePaper?

You will have a different experience based on your device and the browser you are using.

For questions, contact us at 800-441-6397 or Customer Care and let us know what kind of device and browser you are using. We’ll be happy to help you out.

How can I update the email address that is associated with my account?

Log in to the customer dashboard by going to My Account. Under the “My Account” heading click “Account Overview”.

This will bring you to the “My Profile” page. Here you can update your email and your password. Simply click on the “Edit” to the right of the email or password box. Change your email and click on Submit.

If you need assistance with updating your information, contact Customer Care at 800-441-6397 or Customer Care.

Do I have to pay extra for access to your mobile apps?

No.

The mobile apps are available to download at no extra charge. Make sure to subscribe to get full access to all content.

What apps does The Springfield News-Sun have, and how can I access them?

The Springfield News-Sun has two apps, the ePaper app for iOS and Android, and the Springfield News-Sun news app. To access, visit the App Store on your mobile device or tablet and search for The Springfield News-Sun.

The Springfield News-Sun app is compatible with Android and Apple tablets and smartphones. It also contains a link for ePaper access, which requires an active subscription.

Download the app from the store to get the latest news.

I just subscribed online but I’m not getting access to the ePaper. What should I do?

If you are having difficulty accessing content, first make sure that you are logged in. If you are, log out and log in again and this should resolve the issue. If that doesn’t resolve the issue, please clear your browser(s) cookies or cache – typically found in your web browser Settings menu and under Privacy. To find additional guides to do this yourself, please search “clearing cookies” or “clearing cache” for your browser.

You do not need to clear your browser history. If you’re still having trouble, please contact us at 800-441-6397 or Customer Care.

I can’t find the link to the ePaper on the website, where is it located?

You can find the epaper link under the My Profile menu on the top right corner of springfieldnewssun.com (to the right of the search bar). You can also get to the epaper directly by clicking on the daily email if you have signed up to receive it.

Why am I being asked to login?

If you are clicking directly from your morning e-mail, you will not have to login. If you are using a bookmarked URL, you will be asked to log in to access the new product.

If you are using the iPad ePaper app, you will need to ensure you have registered your subscription for access. To begin the registration process, please click “Login” at the top-right of this screen and then “Register Now.”

Where’s my table of contents/section tabs? How do I jump to a section?

Open the “Sections List” in the top right corner of the reader, and tap/click on any of the names to jump to the front page of that section.

At the bottom of the window, there is also a “Pages” menu showing you what section and page you are currently reading. Tap/Click the section name then page thumbnail to jump to it.

How do I zoom and scroll / move the news page?

On a desktop or tablet, you can use your mouse to click and drag, or use the mouse-wheel to scroll the news page. To magnify the ePaper, you can use the zoom-in/out buttons on the toolbar or double-click anywhere on the ePaper.

On a tablet or smartphone, tap and drag to move the page, pinch/zoom in magnify in or out.

How do I bring up the story view?

In this version of the ePaper:

How do I print out my crossword/story/photo?

Single-click on the article or crossword to open it in a printable window view, then select the “print” icon on the top left corner.

How do I turn to the next page?

On any device, you can click the grey tabs with white arrows. They are on the left and right side of the window.

You can also swipe left and right on a touchscreen or using your mouse.

How do I download the edition, a page, or part of a page as a PDF?

To download the entire edition: While on any page, tap/click the download button and select the pages you want.

Then click the “Download” button. The time to download and size of the PDF will vary with edition size and number of pages.

To download a page or part of page, go to that page, tap/click the “Create clipping” button and follow the onscreen instructions.

How do I bookmark a page if I want to return to it later?

While on the page you wish to bookmark, click the “Bookmarks” icon in the toolbar. Enter a name for the page that you can remember for later, and click “Add”.

The current page will now appear in the Bookmarks window.

How can I read the paper without internet connection?

Click “Download” and save the entire paper as a PDF.

Can I swipe between articles?

Yes. Once in the article level view, you can swipe to see the previous and next articles, respectively (or by clicking the prev/next buttons). Also, if you’re reading on a widescreen monitor, you can also choose from a list of stories in that section in the right-side panel.

Can I share stories?

Yes. You can select the “Share” button on the page’s top toolbar or the three share buttons on story level pages.

You can share by e-mail, Facebook, and Twitter.

How do I turn on Text to Voice?

Click to open an article in story view. Select the “Read aloud” speaker icon in the top left toolbar, then follow the onscreen instructions.

Does the ePaper update throughout the day?

The ePaper presents the daily edition newspaper, including some ePaper-only sections and pages. Occasionally, we may publish sections or editions later in the day.

Otherwise the epaper will update the next morning.

Can I change the font size?

On the article view, you can increase or decrease font size using the font size icons, or on tablets and phones you can pinch/zoom to resize.

How can I submit an event?

Calendar information can be sent to Edletter@coxinc.com (Ex: SNS Library, SNS Extension Column, SNS Relnotes, Savings Yield).

How can I submit information for the Thursday Neighbors section?

Send information for Neighbors to Neighbors@coxinc.com

How can I submit a news story or idea?

Email the Breaking News Desk: BNT@coxinc.com

Who do I report sports information to?

Email COPSports@coxinc.com

Who do I report business new to?

Email DaytonB2B@coxinc.com

How do I submit automotive information for the Wheels section?

Contact Automotive News and Sales at 937-610-7325 or email: Wheels@coxohio.com

How do I send a letter to the Editor?

Submit a letter to the editor

Who do I talk to if I have a news story about the Springfield News-Sun?

Please contact Allison Swanson.

How do I recover my password?

If you forget your password, please use the “Forgot Password?” link on the Login page.

How do I change the e-mail address that is associated with my account?

Once logged in, go to “My Account” in the menu and select “Edit” in the Login Information box. You can also call customer service at 1-800-441-6397.

Where do I find information about my account?

You can find information about your account by visiting My Account.

How do I order a print subscription?

To purchase a print subscription, simply click here to go to the Subscribe page. Select from the available delivery options and complete the order form.

For further information, you may want to contact customer service at 1-800-441-6397 or Customer Care.

What are your customer service hours? I want to speak to a representative.

You can call 800-441-6397 between the following hours:

Monday – Friday: 6:30 a.m. to 4:30 p.m.

Saturday: 7:30 a.m. to 11:30 a.m.

Sunday: 8:00 a.m. to 12:00 p.m. If it’s after hours, there are many ways to modify and manage your account online at My Account.

You can also email our Customer Care team. We will respond as quickly as possible.

How do I update my account information?

To update your account information, visit our secure site My Account. You may be prompted to log in to your account if you have not done so already. The main page features links to many of your account features. Select the one most relevant to you to be redirected to the proper page.

To update your newsletter selections, visit https://myaccount.springfieldnewssun.com/ns/preference or choose Newsletters & Events from the main myaccount menu. You can sign up or opt-out of newsletters by clicking the checkboxes on each tile.

How do I update my billing address?

To change your billing address, visit  My Account. You may be prompted to log in to your account if you have not done so already. Once there, select MyAccount | Change My Address.

Select the drop-down arrow in the Billing Address section. Choose Edit Address.

Enter the new address into the appropriate fields, the date that you want the change to take effect, then choose Finish.

How do I add or remove print from my subscription?

To add or remove home delivery of the printed paper, please contact us at 800-441-6397 or Customer Care.

Where can I report delivery issues?

To report an issue with your home delivery, go to My Account. You may be prompted to log in to your account if you have not done so already. Select “My Account”, then “Delivery Issue” You will be able to select your delivery issue, the date of the issue and submit your complaint. You may also call customer service at 1-800-441-6397.

We know that getting your newspaper from us is an important part of your morning routine, and we want to sincerely apologize for the issue you experienced with today’s home delivery of The Springfield News-Sun.

How do I cancel my subscription or request a refund?

To request a cancellation or refund of your digital, epaper, or print subscription, please contact a Customer Care representative at 800-441-6397.

We accept cancellations by phone only so we can hear more about your reasons for discontinuing your subscription; your feedback is very important to us and we appreciate your support of The Springfield News-Sun journalists.

How do I stop delivery of my print paper while I’m on vacation?

You can place a temporary stop on your print delivery while you’re out of town by going to My Account, clicking on “My Account”, then selecting “Vacation Holds”.

You may be prompted to log in to your account if you have not done so already.

Select the date you want your delivery stopped and the date you want delivery to resume, then click on submit.

Please note: Your subscription stays active while your print newspaper is on hold. You’ll continue to receive the ePaper, a digital replica of the printed newspaper, every morning by 6 a.m. so you can stay informed whenever you travel.

I choose not to use the digital part of my subscription. I am a print subscriber and prefer the paper. Why can’t I remove digital services from my account?

Digital access is included at no additional cost with all paid print subscriptions. We encourage you to use digital access when you are away from home or the newspaper is not readily available.

If you need further assistance to set-up and use digital access, please contact us at 800-441-6397 or Customer Care.

I received/saw a special offer for new subscriptions the other day but can’t find it now. Is there someone who can help me find that offer?

Please contact us at 800-441-6397 or Customer Care and provide any details you can remember about the offer. The Customer Care representative will be happy to help you.

Can I request where or how my newspaper is delivered?

Delivery addresses can be updated by contacting one of our Customer Care representatives at 800-441-6397 or Customer Care. Please note that physical paper delivery is always to the driveway. This allows our carriers to get through their routes timely and safely.

If there is a special health/mobility issue that requires the paper to be placed elsewhere, please contact us. While we cannot always guarantee special paper delivery placement requests, we will try to accommodate where possible.

Can I still get The Springfield News-Sun if I move out of the area?

Yes. With an active subscription, you can access the ePaper, a digital replica of the daily print edition. Visit epaper page to begin reading today’s paper immediately. The ePaper is also delivered to your inbox daily by 6 a.m.

Can I gift someone a digital or print subscription?

The easiest way to gift a subscription is to contact us to start a new one for them. You can contact Customer Care for further assistance at 800-441-6397 or Customer Care.

How can I make changes to my print or digital subscription?

To change your current subscription or get answers to any questions about your current subscription, contact Customer Care at Customer Care or 800-441-6397.

When will my print delivery begin?

Seven-day print subscribers should allow up to two days before receiving their first paper. Sunday-only print subscribers will begin receiving their paper the Sunday after they begin their subscription.

How do I start a subscription to The Springfield News-Sun?

Visit Subscribe and select the offer that best fits your needs, or contact one of our Customer Care representatives at 800-441-6397 or Customer Care. A Springfield News-Sun print subscription includes home delivery of the printed newspaper and unlimited digital access to the following:

You can start today and cancel any time.

What subscription packages do you offer?

We offer a number of subscription options. The print edition of The Springfield News-Sun is available for home delivery seven days a week (and Sundays only).

All print subscriptions also include unlimited access to our digital products: the digital replica (ePaper), our website, a mobile app and a variety of newsletters. Digital-only subscriptions are also available.

Find out what options are available for you by going to Subscribe or by contacting us at 800-441-6397 or Customer Care.

Can I get my print newspaper if I move? How do I change my physical address?

To update your delivery address, please contact one of our Customer Care representatives at 800-441-6397 or Customer Care. Please note that some addresses/areas may not have home delivery services available. In those situations, we recommend that you change your subscription to digital-only to continue your subscription and enjoy digital access.

How do I activate my free digital access from my print subscription?

If you purchased your subscription online, then you also created an account during the checkout process. You can simply log-in to My Account using the username and password provided.

If you did not purchase online, you will need to click here to activate the digital subscription.