FAQs
Manage my subscription
How do I change my current subscription?
Contact customer service via email or call 1-800-441-6397.
How do I change the email address associated with my digital subscription?
To update your email address, go to your member center portal and update under the "your account" tab.
How do I put my subscription "on hold" while on vacations?
Go to your member center portal and "Schedule a vacation stop"
Remember that as a subscriber you can access our newspaper on your digital devices when you are out of town.
How do I add/remove print from my subscription?
To add or remove print from an existing subscription please call us at 1-800-441-6397.
What is the cancellation and refund policy?
We accept cancellations for subscriptions by phone or chat only.
To request a cancellation of your digital or print subscription please call us at 1-800-441-6397.You will be refunded for the unused portion of your subscription.
What if I have questions about my subscription?
Call customer service at 1-800-441-6397.
What if I own more than two digital devices?
You can use your login and password to access using any of your devices.
How do I order a print subscription?
To purchase a print subscription, simply click here to go to the Subscribe page. Select from the available delivery options and complete the order form.
For further information, you may want to contact customer service at 1-800-441-6397 or customercare@springfieldnewssun.com
How do I activate my free digital access from my print subscription?
If you purchased your subscription online, then you also created an account during the checkout process. You can simply log-in to myspringfieldnewssun.com using the username and password provided.
If you did not purchase online, you will need to click here to activate the digital subscription.
How do I set up my account for EZ Pay?
Go to your member center portal and click on "update EZ Pay profile". You can also contact customer service at 1-800-441-6397 or customercare@springfieldnewssun.com
Can I access my digital subscription on more than one computer, smart phone or tablet?
Yes, SpringfieldNewsSun.com and the Springfield News-Sun ePaper can be accessed on any device. Remember to log-in, if not already, to ensure you get the full subscriber experience.
Can I share my subscription?
Currently, up to 4 email addresses can be registered per digital or print subscription.
How do I report a delivery issue?
Go to your member center portal and click on "report a delivery issue". You may want to contact customer service at 1-800-441-6397 or customercare@springfieldnewssun.com
 Manage my account
How do I recover my password?
If you forget your password, please use the " Forgot Password? " link on the Login page.
How do I update my billing address?
To update your billing or delivery address, simply go to the "manage subscriptions" tab within member center portal or contact customer service at 1-800-441-6397 via phone or via e-mail customercare@springfieldnewssun.com
How do I change the e-mail address that is associated with my account?
Call customer service at 1-800-441-6397.
Where do I find information about my account?
You can find information of your account on your member center portal. You will have access to when the subscription expiration, payment information, etc.
 ePaper FAQ
Our online edition of the daily paper, accessible on any laptop, desktop, tablet or smartphone. Read the entire paper, including news stories and ads, plus the comics, obituaries, Parade magazine and more.
• Organized in the same page-by-page format you're familiar with in print
• ePaper-exclusive sections and content, like sports scores updated every morning
• 2 years of searchable back issues
• Easy to share stories via e-mail, Facebook and Twitter
Why am I being asked to login?
If you are clicking directly from your morning e-mail, you will not have to login. If you are using a bookmarked URL, you will be asked to log in to access the new product.
If you are using the iPad ePaper app, you will need to ensure you have registered your subscription for access. To begin the registration process, please click "Login" at the top-right of this screen and then "Register Now."
For any issues or questions, please continue to read the FAQ section below.Why the update?
We wanted to add robust functionality and update the ePaper user experience. This update provides a consistent interface and improved features across all platforms, as well as modernizing the technology they're built upon. It also simplifies our ability to manage and develop the ePaper for the future.
How to access the new update?
You don’t need to do anything. If you receive the daily morning e-mails, you will be automatically access the new ePaper. If you have the older URLs bookmarked, they will redirect you to the new ePaper as well, but you may wish to update your bookmark.
What web browsers are supported?
- Current versions of Safari on Mac, Chrome, Firefox are recommended
- Internet Explorer 10 and up.
- IE9 and lower versions, Safari on Windows, and Opera should be directed to update the browser.
- Private or incognito browsing modes are not officially supported.
Where’s my table of contents/section tabs? How do I jump to a section?
Open the "Sections List" in the top right corner of the reader, and tap/click on any of the names to jump to the front page of that section.
At the bottom of the window, there is also a "Pages" menu showing you what section and page you are currently reading. Tap/Click the section name then page thumbnail to jump to it.
How do I zoom and scroll / move the news page?
On a desktop or tablet, you can use your mouse to click and drag, or use the mouse-wheel to scroll the news page. To magnify the ePaper, you can use the zoom-in/out buttons on the toolbar or double-click anywhere on the ePaper.
On a tablet or smartphone, tap and drag to move the page, pinch/zoom in magnify in or out.
How do I bring up the story view?
In this version of the ePaper:
- a double tap/click will zoom in and out on a page.
- a single tap/click on story text will open the story view.
How do I print out my crossword/story/photo?
Single-click on the article or crossword to open it in a printable window view, then select the "print " icon on the top left corner.
How do I turn to the next page?
On any device, you can click the grey tabs with white arrows. They are on the left and right side of the window.
You can also swipe left and right on a touchscreen or using your mouse.
How do I download the edition, a page, or part of a page as a PDF?
To download the entire edition: While on any page, tap/click the download button and select the pages you want. Then click the "Download" button. The time to download and size of the PDF will vary with edition size and number of pages.
To download a page or part of page, go to that page, tap/click the "Create clipping" button and follow the onscreen instructions.
How do I bookmark a page if I want to return to it later?
While on the page you wish to bookmark, click the "Bookmarks" icon in the toolbar. Enter a name for the page that you can remember for later, and click "Add". The current page will now appear in the Bookmarks window.
How can I read the paper without internet connection?
Click "Download" and save the entire paper as a PDF.
Can I swipe between articles?
Yes. Once in the article level view, you can swipe to see the previous and next articles, respectively (or by clicking the prev/next buttons). Also, if you’re reading on a widescreen monitor, you can also choose from a list of stories in that section in the right-side panel.
Can I share stories?
Yes. You can select the "Share" button on the page’s top toolbar or the three share buttons on story level pages. You can share by e-mail, Facebook, and Twitter.
How do I turn on Text to Voice?
Click to open an article in story view. Select the "Read aloud" speaker icon in the top left toolbar, then follow the onscreen instructions.
Does the ePaper update throughout the day?
The ePaper presents the daily edition newspaper, including some ePaper-only sections and pages. Occasionally, we may publish sections or editions later in the day. .
The news ticker on the bottom will provide Latest News throughout the day. You can click on them to learn more.Can I change the font size?
On the article view, you can increase or decrease font size using the font size icons, or on tablets and phones you can pinch/zoom to resize.
What do all the buttons in the toolbar do?
| ICON | DESCRIPTION |
|---|---|
| Menu | Opens edition options and user options |
| Coupons | Allows subscribers to access grocery coupons and weekly ad inserts. |
| How to Use | Opens help overlay on the page |
| Contact Us | Allows you to send e-mail feedback or contact customer support |
| FAQ | Link to FAQ |
| My Account | Links to your digital newspaper account page |
| Logout | Logs your account out of the ePaper on the current browser (you may want to do this on a public or shared computer), you must login to continue reading |
| + slider | Zooms the newspaper view in and out |
| Fullscreen | Expands the reader to full screen on your device |
| Arrows | Use arrows to jump to the front or last page, or to the next or previous page |
| Page Numbers | Click on the number and you can type in the number of the page you want to jump to |
| Create Clipping | Draw an area of the page you wish to clip to save, print, or share |
| Prints out the paper. Allows you to select the whole paper (default) or a range of pages for printing | |
| Bookmarks | Save a page from the current edition that you can easily reference at any time |
| Download | Download any number of pages or the whole edition as PDF |
| Back Issues | Lists available ePaper back issues with links to each one. |
| Share | Share page or story by e-mail, Facebook, or Twitter |
| Search | Search for a story by keyword on any date |
| Sections | Shows a drop-down list of the sections of the paper. The menu stays open until the icon is clicked again. |
