“We are thrilled to launch the Creole Connect Translating and Hotline, which will significantly improve access to essential services for the Haitian community in Springfield,” said Miguel Jerome, chief of operations. “By bridging the language gap, we empower our community members to thrive and foster great understanding.”
The initiative comes through the Haitian Community Alliance, which recently gained nonprofit status. The large majority of Haitian businesses, churches and other organizations are involved in the HCA, and the group also works with non-Haitian nonprofits and organizations.
Luckens Merzius, a Haitian interpreter and outreach worker at the Clark County Combined Health District, said the Creole Connect hotline will be “driven entirely by volunteers” who are dedicated to helping with the effort.
The group said the hotline can connect callers to resources like the Springfield Police Division, healthcare providers and local businesses, adding that around 81% of Haitian immigrants report limited English proficiency.
Creole Connect will also have translation services for documents, and certified interpretation services will be available for meetings, “enhancing communication with public services and businesses.”
Creole Connect will partner with Springfield’s St. Vincent de Paul to establish a certified interpreter program that will provide training to help Haitian residents become professional interpreters.
“The initiative addresses the challenges faced by the Haitian community, improving access to services and enhancing educational and employment opportunities,” the group’s statement said. “The hotline will be promoted through partnerships with local businesses and community organizations, along with workshops to raise awareness.”
The initiative will be funded through business partnerships as well as through potential grants and community fundraising. For more information or to donate to the initiative, visit haitiancommunityalliance.org, call 844-422-2139 or email info@haitiancommunityalliance.org.
When the hotline launches next month, the number to call will be 937-777-3738.
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